Refund Policy

The majority of the products we sell all come standard with manufacturer's warranty and these warranties apply to your purchase.

In the event that you change your mind we normally do not give refunds. It is at the discretion of Bento Mama regarding the circumstances to apply a refund.

However, if a your product arrives and is deemed faulty by the manufacturer, we will provide a replacement and if in the event one isn't available we will provide a refund once the faulty item has been returned. If an item is returned as faulty, the product is to be received in the same condition it was posted with necessary packaging and appropriate receipts.

If in the event that we cannot fulfil a purchase, we will contact you directly to organise a replacement or alternatively a full refund.

Bento Mama will not process a refund until the product has been returned whether faulty or not.

ABN 68 812 955 815  |  e.  |  ph. 0423 053 813
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