Shipping Policy

Bento Mama uses the Australia Post E-Parcel system.  This system is secure, safe and reliable.  All orders are traceable from the time they leave our warehouse until the customer signs for their parcel at the delivery address.

Some addresses in Western Australia and the Northern Territory will attract an additional delivery fee on top of the standard delivery fees. We will advise you by email in this instance.

In the event of your absence during delivery, the Australia Post contractor will leave a calling card advising you of their attempted delivery.  Once you are in receipt of this card, you will need to take it to the nominated post office listed on the card (generally the closest post office to the delivery address) for collection.  When attending the Post Office, ID will be required for collection.   

At Bento Mama, we take your order very seriously and will endeavour to dispatch your order within 24 hours.  Delivery times can vary from state to state therefore we have included a table as a guide below to give you an indication of your estimate time of delivery.

Queensland 1-2 days
New South Wales 2-3 days
ACT 3 days
Victoria 3-4 days
South Australia 3-4 days
Western Australia 5 days
Northern Territory 4 days
Tasmania 4-5 days
ABN 68 812 955 815  |  e.  |  ph. 0423 053 813
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